Lucca Strecker – Strategic UX/UI Designer

sana – Future-Proofing Pharmacies Through Design

How can digitalization make healthcare more accessible—especially for seniors and underrepresented communities? In a strategic design project, we tackled the ripple effects of Germany’s new e-prescription regulation, envisioning how pharmacies and general practitioners might evolve by 2030. Our answer: sana, a phased solution combining education, delivery services, and mobile health hubs into one integrated care system.

I co-led concept development and UX/UI design for the sana app, prototyping features that help patients manage prescriptions, book consultations, and receive care where it’s needed most. Beyond screens, I also contributed to physical model-making, storytelling, and financial planning—bridging digital and real-world design.

Full Documentation

Client

Strategic Design M.A., 1st Semester

Deliverables

Process Design, Innovative Design Concept

Duration

7 months (2022)

Role

Strategic Designer – Concept, UX/UI Design, Research, Prototyping, Storytelling, Finance Plan

The Challange

With e-prescriptions rolling out across Germany, gaps in digital literacy, service accessibility, and healthcare logistics became visible. Pharmacies and GP practices risked being left behind. How could we build a system that modernizes care without leaving anyone out?

The Process

We worked in an interdisciplinary team, combining design thinking with systems and future foresight methods. Through field interviews, scenario planning, and iterative prototyping, we shaped a 3-phase strategy:

Phase 1:
Boost digital literacy among seniors with on-site promoters
and video explainers at local pharmacies.

Phase 2:
Expand pharmacy services with scheduled home deliveries,
doorstep consultations, and a supporting app.

Phase 3:
Launch sana hubs—modular, mobile units offering telehealth,
medication, and diagnostics in one place.

Throughout, we designed the sana app to connect patients to services,
giving them tools to scan prescriptions, track medications, and schedule hub appointments.

Phase 1:
Boost digital literacy among seniors with on-site promoters
and video explainers at local pharmacies.

Phase 2:
Expand pharmacy services with scheduled home deliveries,
doorstep consultations, and a supporting app.

Phase 3:
Launch sana hubs—modular, mobile units offering telehealth,
medication, and diagnostics in one place.

Throughout, we designed the sana app to connect patients to services,
giving them tools to scan prescriptions, track medications, and schedule hub appointments.

Design Solution

The sana app serves as a bridge between users and services—especially during Phase 2 and 3. We focused on clarity and confidence:

Medication scanning and ordering
Appointment scheduling with local hubs
Simple UI tailored to seniors’ needs
Support for hybrid (in-person + digital) care journeys

Our physical model of the sana hub further visualized the concept’s potential in future public health infrastructure.

Results

Presented as part of our Strategic Design M.A. program, sana sparked discussions on the role of designers in shaping systemic change. The concept combines UX, service, and spatial design to imagine a more inclusive healthcare future.

While speculative, it demonstrates how thoughtful design can anticipate policy shifts—and build real readiness into society.

Next Project